{"id":25054,"date":"2025-02-06T15:29:15","date_gmt":"2025-02-06T18:29:15","guid":{"rendered":"https:\/\/activecorp.com.br\/ajuda\/?p=25054"},"modified":"2025-02-06T15:29:36","modified_gmt":"2025-02-06T18:29:36","slug":"tome-acoes-proativas-com-o-onsupply-dicas-de-uso-2","status":"publish","type":"post","link":"https:\/\/activecorp.com.br\/ajuda\/tome-acoes-proativas-com-o-onsupply-dicas-de-uso-2\/","title":{"rendered":"Tome a\u00e7\u00f5es proativas com o OnSupply | Dicas de uso #2"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<iframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/b3cYp7xAuus?si=rksQyp8itDsJ-p_e\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n<\/div>\n\n\n\n<div style=\"height:35px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><a href=\"#01\" data-type=\"internal\" data-id=\"#01\">Tenha a\u00e7\u00f5es&nbsp;proativas&nbsp;com o Painel de Resolu\u00e7\u00e3o de Problemas<\/a><\/strong><\/li>\n\n\n\n<li><strong><a href=\"#02\" data-type=\"internal\" data-id=\"#02\">Saiba&nbsp;rapidamente&nbsp;todas as taxas cobradas no CT-e da transportadora<\/a><\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\" id=\"01\"><strong>Tenha a\u00e7\u00f5es&nbsp;<\/strong><strong>proativas<\/strong><strong>&nbsp;com o Painel de Resolu\u00e7\u00e3o de Problemas<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Voc\u00ea j\u00e1 passou pela situa\u00e7\u00e3o&nbsp;em&nbsp;que a data de vencimento de uma fatura estava pr\u00f3xima e ela ainda n\u00e3o estava aprovada no Active&nbsp;OnSupply? Ou&nbsp;o dia de sua coleta estar chegando sem que voc\u00ea tenha uma confirma\u00e7\u00e3o do transportador?&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">O Painel de Resolu\u00e7\u00e3o de Problemas do Active&nbsp;OnSupply&nbsp;te ajuda a identificar casos como esses com facilidade e anteced\u00eancia.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">S\u00e3o apresentados&nbsp;na tela todos os documentos que constam&nbsp;algum tipo de pend\u00eancia, como faturas n\u00e3o aprovadas, coletas sem aceite e ocorr\u00eancias sem solu\u00e7\u00e3o. Assim, voc\u00ea toma as a\u00e7\u00f5es necess\u00e1rias com maior efici\u00eancia e em tempo h\u00e1bil.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Para acessar o painel, basta localizar a tela \u201cPainel de Resolu\u00e7\u00e3o de Problemas\u201d no menu \u201cGest\u00e3o da Informa\u00e7\u00e3o\u201d;&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" fetchpriority=\"high\" decoding=\"async\" width=\"700\" height=\"337\" src=\"https:\/\/activecorp.com.br\/ajuda\/wp-content\/uploads\/2025\/02\/image-700x337.png\" alt=\"\" class=\"wp-image-25055\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ap\u00f3s isto, voc\u00ea pode escolher quais problemas deseja visualizar no calend\u00e1rio.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Por exemplo, caso selecione o tipo \u201cFatura pendente de aprova\u00e7\u00e3o\u201d, o sistema apresenta todas as faturas desaprovadas que&nbsp;est\u00e3o pr\u00f3ximas da data de vencimento. Caso opte pelo tipo \u201cColetas sem aceite\u201d, o sistema se basear\u00e1 na data de agendamento da coleta;&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"700\" height=\"336\" src=\"https:\/\/activecorp.com.br\/ajuda\/wp-content\/uploads\/2025\/02\/image-1-700x336.png\" alt=\"\" class=\"wp-image-25056\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tamb\u00e9m \u00e9 poss\u00edvel visualizar por m\u00eas, semana ou dia, alternando as datas no \u00edcone indicado, e realizar filtros por destinat\u00e1rio, transportador&nbsp;e&nbsp;etc. Clique na op\u00e7\u00e3o \u201cLista\u201d caso prefira visualizar uma lista dos documentos em vez de visualizar em um calend\u00e1rio;&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"700\" height=\"340\" src=\"https:\/\/activecorp.com.br\/ajuda\/wp-content\/uploads\/2025\/02\/image-2-700x340.png\" alt=\"\" class=\"wp-image-25057\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"334\" src=\"https:\/\/activecorp.com.br\/ajuda\/wp-content\/uploads\/2025\/02\/image-5-700x334.png\" alt=\"\" class=\"wp-image-25060\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ao clicar no calend\u00e1rio, o Active&nbsp;OnSupply&nbsp;apresentar\u00e1 uma rela\u00e7\u00e3o das pend\u00eancias do dia;&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"337\" src=\"https:\/\/activecorp.com.br\/ajuda\/wp-content\/uploads\/2025\/02\/image-7-700x337.png\" alt=\"\" class=\"wp-image-25062\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"337\" src=\"https:\/\/activecorp.com.br\/ajuda\/wp-content\/uploads\/2025\/02\/image-4-700x337.png\" alt=\"\" class=\"wp-image-25059\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Voc\u00ea tamb\u00e9m pode visualizar os documentos clicando no \u00edcone indicado;&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"337\" src=\"https:\/\/activecorp.com.br\/ajuda\/wp-content\/uploads\/2025\/02\/image-9-700x337.png\" alt=\"\" class=\"wp-image-25065\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"337\" src=\"https:\/\/activecorp.com.br\/ajuda\/wp-content\/uploads\/2025\/02\/image-8-700x337.png\" alt=\"\" class=\"wp-image-25063\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Caso queira visualizar somente um documento, clique no \u00edcone ao lado da numera\u00e7\u00e3o;&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"337\" src=\"https:\/\/activecorp.com.br\/ajuda\/wp-content\/uploads\/2025\/02\/image-11-700x337.png\" alt=\"\" class=\"wp-image-25066\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"337\" src=\"https:\/\/activecorp.com.br\/ajuda\/wp-content\/uploads\/2025\/02\/image-3-700x337.png\" alt=\"\" class=\"wp-image-25058\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Al\u00e9m de todas essas possibilidades, voc\u00ea tamb\u00e9m pode receber notifica\u00e7\u00f5es sobre as pend\u00eancias por e-mail ou no pr\u00f3prio acesso do TMS!&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Legal, n\u00e9?&nbsp;<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\" id=\"02\"><strong>Saiba&nbsp;<\/strong><strong>rapidamente<\/strong><strong>&nbsp;todas as taxas cobradas no CT-e da transportadora<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Quem j\u00e1 faz a confer\u00eancia dos fretes no Active&nbsp;OnSupply&nbsp;sabe como essa an\u00e1lise \u00e9 important\u00edssima para a log\u00edstica e evita preju\u00edzos na hora de pagar os transportadores.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">E para que seu dia a dia seja mais simples, \u00e9 poss\u00edvel configurar o&nbsp;OnSupply&nbsp;para conferir todas as taxas cobradas pela transportadora. Assim, voc\u00ea identifica cobran\u00e7as indevidas no CT-e com mais facilidade.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Veja como \u00e9 simples utilizar este recurso:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Acesse a tela \u201cHomologa\u00e7\u00e3o de Transportadora\u201d e pesquise a transportadora para fazer a configura\u00e7\u00e3o.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"336\" src=\"https:\/\/activecorp.com.br\/ajuda\/wp-content\/uploads\/2025\/02\/image-6-700x336.png\" alt=\"\" class=\"wp-image-25061\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Clique em \u201cRegras do transportador\u201d e em seguida em \u201cXML\u201d.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"337\" src=\"https:\/\/activecorp.com.br\/ajuda\/wp-content\/uploads\/2025\/02\/image-10-700x337.png\" alt=\"\" class=\"wp-image-25064\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"337\" src=\"https:\/\/activecorp.com.br\/ajuda\/wp-content\/uploads\/2025\/02\/image-13-700x337.png\" alt=\"\" class=\"wp-image-25067\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ap\u00f3s isto, informe a descri\u00e7\u00e3o que o transportador utiliza nos&nbsp;XMLs&nbsp;dos CT-es nos respectivos campos.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Por exemplo, se para informar o Frete Valor o transportador utiliza a descri\u00e7\u00e3o \u201cAD Valorem\u201d no XML, \u00e9 s\u00f3 preencher exatamente essa descri\u00e7\u00e3o no campo correspondente.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Caso a taxa cobrada n\u00e3o se encaixe em nenhum dos campos disponibilizados pelo sistema, ela ser\u00e1 inclu\u00edda no campo \u201cOutros\u201d na visualiza\u00e7\u00e3o do CT-e.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u26a0\ufe0f Importante:<\/strong>&nbsp;Para atualizar a informa\u00e7\u00e3o em todas as filiais da transportadora, basta marcar \u201csim\u201d na op\u00e7\u00e3o \u201cAtualizar em todos os&nbsp;CNPJs\u201d antes de salvar.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"337\" src=\"https:\/\/activecorp.com.br\/ajuda\/wp-content\/uploads\/2025\/02\/image-12-700x337.png\" alt=\"\" class=\"wp-image-25068\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ao finalizar o preenchimento, clica em salvar.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Assim, sempre que um CT-e for importado no Active&nbsp;OnSupply, seus valores ser\u00e3o retornados corretamente nos campos escolhidos, e voc\u00ea poder\u00e1 identific\u00e1-los facilmente durante a confer\u00eancia dos CT-es.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"337\" src=\"https:\/\/activecorp.com.br\/ajuda\/wp-content\/uploads\/2025\/02\/image-14-700x337.png\" alt=\"\" class=\"wp-image-25069\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Esse ajuste funcionar\u00e1 para todos os CT-es importados por XML, independentemente da sua forma de importa\u00e7\u00e3o.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">F\u00e1cil, n\u00e9?&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para saber mais detalhes&nbsp;\u00e9 s\u00f3 entrar em contato com a&nbsp;<a href=\"https:\/\/suporte.activecorp.com.br\/\" target=\"_blank\" rel=\"noreferrer noopener\">equipe de suporte<\/a>, ser\u00e1 um prazer atender voc\u00ea! \ud83d\ude42&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tenha a\u00e7\u00f5es&nbsp;proativas&nbsp;com o Painel de Resolu\u00e7\u00e3o de Problemas&nbsp; Voc\u00ea j\u00e1 passou pela situa\u00e7\u00e3o&nbsp;em&nbsp;que a data de vencimento de uma fatura estava pr\u00f3xima e ela ainda n\u00e3o estava aprovada no Active&nbsp;OnSupply? Ou&nbsp;o dia de sua coleta estar chegando sem que voc\u00ea tenha uma confirma\u00e7\u00e3o do transportador?&nbsp; O Painel de Resolu\u00e7\u00e3o de Problemas do Active&nbsp;OnSupply&nbsp;te ajuda a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"1080","footnotes":""},"categories":[334],"tags":[],"class_list":["post-25054","post","type-post","status-publish","format-standard","hentry","category-onsupply"],"_links":{"self":[{"href":"https:\/\/activecorp.com.br\/ajuda\/wp-json\/wp\/v2\/posts\/25054","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/activecorp.com.br\/ajuda\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/activecorp.com.br\/ajuda\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/activecorp.com.br\/ajuda\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/activecorp.com.br\/ajuda\/wp-json\/wp\/v2\/comments?post=25054"}],"version-history":[{"count":4,"href":"https:\/\/activecorp.com.br\/ajuda\/wp-json\/wp\/v2\/posts\/25054\/revisions"}],"predecessor-version":[{"id":25073,"href":"https:\/\/activecorp.com.br\/ajuda\/wp-json\/wp\/v2\/posts\/25054\/revisions\/25073"}],"wp:attachment":[{"href":"https:\/\/activecorp.com.br\/ajuda\/wp-json\/wp\/v2\/media?parent=25054"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/activecorp.com.br\/ajuda\/wp-json\/wp\/v2\/categories?post=25054"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/activecorp.com.br\/ajuda\/wp-json\/wp\/v2\/tags?post=25054"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}